(08) — Help centre
How can we help?
Find an answer in the guides below, or reach a real person through the channel that suits you. We read every message.
Talk to us
(01) Email
hello@yourstore.com
A reply within one working day, every message read by a person.
Write to usBrowse by topic
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(01)
Frequently asked questions
Quick answers on orders, sizes, payment and more.
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(02)
Shipping information
Methods, estimated times and how to track a parcel.
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(03)
Delivery policy
What happens if a parcel is late, lost or damaged.
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(04)
Returns and refunds
How to send an item back and when you are refunded.
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(05)
Terms of service
The rules that apply to every order on this store.
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(06)
Your account
Orders, addresses and saved details in one place.
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(07)
Something else
Tell us what you need and we will find the answer.
X. Help desk
Before you ask.
How long does delivery take?
We prepare every order with care and share the delivery details as soon as it leaves us.
How much does shipping cost?
Standard shipping is free above the amount shown in your cart. Below it, a flat rate appears at checkout before you pay — never a surprise fee at the door.
What is your return policy?
Changed your mind? Contact us and we will guide you through the return.
How do I find the right size?
Each product page carries a size guide with measurements in centimetres and inches. Between two sizes, take the larger one — exchanges are free, so there is no risk in trying.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. Payments are encrypted end to end and your card details are never stored on our side.
Can I change or cancel my order?
Yes, within one hour of ordering. Reply to your confirmation email with the change and we will update it before it is packed. After that, a free return does the same job.
Still curious? A real person replies within one working day, seven days a week.
Contact the team